With our many years of experience within the furniture business, we know that happy customers always return. By sourcing high-quality products, we endeavour to avoid problems. However, if you do have a problem, we will contact the manufacturers immediately, and we will arrange for their representative to inspect the goods in order to assess what steps need to be taken to remedy your complaint, i.e. either to carry out on the spot repairs or to replace the goods. Your statutory rights, either under the Sale of Goods Act 1979 (as amended) or otherwise, is not affected by any remedy which we offer you.