FAQ

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Is there a delivery charge?

Once a product is added to the basket our system will automatically calculate the delivery charge. The initial charge is based on delivery within Mainland UK. Once you proceed to checkout and enter your actual delivery address the charge will be recalculated according to the delivery destination. No charge will be made for the delivery of products marked "Free Delivery", whatever the order value. Large items or orders will be transported directly to your home in our vehicles and handled by qual...

What areas are excluded from offer of Free Delivery?

Offer of free delivery on orders over £100 excluding VAT applies to addresses in mainland UK but excludes remote areas such as Scottish Highlands (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Isle of Wight (PO30-41), Scottish Islands, Northern Ireland, IOM, Jersey & Guernsey (BT, IM, TR21-25, JE, GY)

When can I expect my order?

All goods ordered by you and available ex-stock will be delivered within 2-3 days from the date of your order unless we agree with you an extended period for delivery immediately upon receipt of your order. Any item out of stock will be marked as such once added to the basket and approximate delivery time will be displayed. This would normally between 7 and 21 days. Should we be unable to deliver within the said period, or within any extended period agreed with you in writing, we will if we can ...

What if my delivery contains damaged goods?

Our quality control team inspects all goods immediately on receipt of delivery from our suppliers (to check for faulty goods or for signs of damage during transit to us) and then again prior to dispatch from our warehouses, so as to avoid supplying you with faulty or damaged goods. However, in the event that the goods received by you are for any reason either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods, by phone on 034...

How do I contact Buller Ltd?

Buller Ltd can be contacted by email at sales@bullerltd.co.uk or via online chat.

What if I have a complaint?

Shopping at Buller Ltd will hopefully always be an enjoyable experience for all our customers. However, in the unlikely event that you do not enjoy your time shopping with Buller Ltd please tell us. Contact customer services by email sales@bullerltd.co.uk, or call our head office on 0345 004 3748. Any complaints will be dealt with in a prompt and professional manner. Telephone calls are charged at normal (local) rates but may vary depending on your telephone service provider. We will acknowledge...

Does Buller Ltd have a returns policy?

Yes, we want you to be pleased with your purchase. Our returns policy can be viewed here: https://www.bullerltd.co.uk/buller-returns-policy.html

How will you use my personal details?

We have a strict policy of keeping all customer information entirely confidential and will never pass your details on to a third party. Please view our Privacy Policy (https://www.bullerltd.co.uk/buller-privacy-policy.html) https://www.bullerltd.co.uk/buller-privacy-policy.html

What is your service policy?

With our many years of experience within the furniture business, we know that happy customers always return. By sourcing high-quality products, we endeavour to avoid problems. However, if you do have a problem, we will contact the manufacturers immediately, and we will arrange for their representative to inspect the goods in order to assess what steps need to be taken to remedy your complaint, i.e. either to carry out on the spot repairs or to replace the goods. Your statutory rights, either und...

What is the warranty policy at Buller?

All of our products come with a full manufacturer's warranty. This warranty will be for at least one year from the date of supply of the goods to you, but any limitation on the warranty does not in any way affect your statutory rights under the Sale of Goods Act 1979 (as amended) or otherwise.

Do you have a showroom?

One of the reasons our prices are so competitive is the fact that we do not have any unnecessary overheads. By selling nearly exclusively over the internet and phone we are able to pass all the savings to you, our customer. We do have a showroom in Bordon and we will be more than happy to break off our daily routine, so please come and visit us. We look forward to having a cup of coffee with you while discussing your needs. We promise to be very welcoming!

Do all our prices include VAT?

All prices are shown exclusive as well as including VAT at 20% where applicable. All goods delivered within the UK or to any EU country are subject to VAT (few exceptions apply such as the Channel Islands). If you are a business customer from within EU you might be entitled to purchase goods exclusive of VAT providing you supply us with a valid EU VAT number. All other countries, such as USA or Canada are not subject to VAT but might be subject to local duties for which Buller is not respons...

How can I place an order?

You can order online simply by adding item(s) to the basket and when you have completed shopping click on the "Checkout" button, which takes you to our order form. You may then enter your personal information and payment details and submit your order via our secure server. Alternatively, you can place your order by calling our sales on 0345 004 3748 or by emailing us at sales@bullerltd.co.uk We will then call you back to take your order over the telephone.

Do you deliver outside of the UK and Ireland?

We are able to deliver to areas other than mainland UK and Ireland. For example, the Isle of Man, the Channel Islands and the Scottish Islands, but all transport costs, will be normally greater than delivery to Mainland UK. We can also deliver to most European countries, USA and Canada. If you have a specific enquiry regarding delivery to your chosen destination please contact us on 0345 004 3748 or email sales@bullerltd.co.uk

What methods of payment do you accept?

We accept all major credit and debit cards MasterCard, Visa, Switch, Solo, Delta. We also can accept payments via Bank Transfer (BACS), please contact us for bank details if you would like to make a payment using this method. We also accept Payments via PayPal. At present, we no longer accept payments via cheques of any kind.

What if I do not wish to use my Credit Card on-line?

If you decide that you do not wish to submit your credit card details on-line, but you still want to purchase products from Buller Ltd, simply contact a member of staff by telephone on 0345 004 3748, or by email at sales@bullerltd.co.uk. We will then contact you to confirm your order and a member of staff can take your credit card details over the phone.

What if I do not have a Credit Card?

If you do not have a credit card but still wish to make a purchase from Buller, simply contact a member of sales by telephone on 0345 004 3748, or by email at sales@bullerltd.co.uk. You can then arrange to make payment by Bank Transfer or PayPal.

What happens if I decide to cancel my order?

Orders may be cancelled at any time before delivery for a full refund. Please contact us immediately on 0345 004 3748 or by email on sales@bullerltd.co.uk Alternatively, use our contact us form. Please note however that any order will be subject to a minimum returns fee of 20% (Handling Charge) if notification of a cancellation is made more then 7 days after delivery.

Quality of our products

We only source products from manufacturers and suppliers who have a history of quality and brand names. Through our business history and experience, we are confident that we can offer quality items at the most competitive prices. All goods come with a full manufacturers' guarantee. All goods are new.

Security On Line

All credit card payments are processed with full encryption using Secure online services. For those who may prefer not to use their Credit or Debit cards over the internet, you may place your order by telephone with our friendly and fully trained Sales staff, who can invoice you for payment by another method. We regularly undergo checks by Trustwave and pass them at all times. No one can promise 100% security, but we're doing our best and, that's the promise!

Confidentiality

As per the Data Protection Act of 1984 and our obligations as laid down by Credit Card Processing Services, we at Buller strictly adheres to all requirements regarding our customer's confidentiality. We will not pass your details on to any third party.

Our Contact Details

Buller Limited 20 Woolmer way Bordon Hampshire GU35 9QF United Kingdom Registered in UK : 05028935 VAT Reg no: GB839150618 Tel: +44 (0) 345 004 3748 Sales: sales@bullerltd.co.uk Support: support@bullerltd.co.uk Accounts: accounts@bullerltd.co.uk